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Frequently Asked Questions

Q: The table on the Your Membership page isn’t showing any payments but I’m sure I’ve paid. What should I do?

A: The table only shows payments made through this website. If you made a payment before 17 December using the old website the payment will not show in the table. Next year, or when you next renew, the table will start to display payments.

Related information: There is currently a wee glitch with the expiry dates. If we haven’t got yours right by February 2018, please let us know.

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Please contact us using the contact form. Tell us your email address, your first and last names and your user number you used to log into the old website. We’ll do our best to get back to within one working day.

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Memberships only auto-renew after you have either registered a new account or paid for a renewal with the auto-renew box ticked. Existing memberships, mostly due in January 2018, are unlikely to be paid automatically because there was no auto-renew option on the old website.

To find out if you have a current auto-renew arrangement with FifeFHS, check your PayPal account.

Auto-generated renewal reminders are due to be sent out on 27 December 2017.

Please email website@fifefhs.org for further assistance.

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You must be logged in to renew your subscription.

There are a couple of reasons why a particular renewal option might not appear on the list:

  1. A transaction you started didn’t complete for some reason.
    Check the ‘Your Membership’ page for pending transactions. Contact website@fifefhs.org to have any pending transactions deleted and the auto-renew flag removed.
  2. You have successfully renewed for 2017/18 and your account is set to auto-renew.
    If you choose to auto-renew you can upgrade but you cannot re-renew so the renewal option is removed from the list. Check your PayPal account for the FifeFHS auto-renew date. If the auto-renew doesn’t go through on the appointed date please contact us.

 

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The Problem

It says on your website that you don’t have to have a PayPal account to pay online but when you go to the card payment section PayPal will only open a Paypal Account for you, which I do not want to do.

What PayPal says:

“If you have a PayPal account, the option to pay by card will not work unless you use a credit card number that is not associated with your PayPal account.” 

Please contact PayPal for further advice and assistance. PayPal cookies may be an issue – try deleting them.

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